TERMS OF USE AGREEMENT
Welcome to our Web Site. By using our site, you are agreeing to
comply with and be bound by the following terms of use. Please
review the following terms carefully. If you do not agree to these
terms, you should not use this site. The term 'Ryan Matthew Ltd'
or “us” or “we” or “our” refers
to Ryan Matthew Ltd, the owner of this Web Site. The term “you”
refers to the user or viewer of our Web Site.
Acceptance of Agreement.
You agree to the terms and conditions outlined in this Terms of
Use Agreement ("Agreement") with respect to our site
(the "Site"). This Agreement constitutes the entire
and only agreement between us and you, and supersedes all prior
or contemporaneous agreements, representations, warranties and
understandings with respect to the Site, the content, products
or services provided by or through the Site, and the subject matter
of this Agreement. This Agreement may be amended at any time by
us from time to time without specific notice to you. The latest
Agreement will be posted on the Site, and you should review this
Agreement prior to using the Site.
Copyright.
The content, organisation, graphics, design, compilation, magnetic
translation, digital conversion and other matters related to the
Site are protected under applicable copyrights, trademarks and
other proprietary (including but not limited to intellectual property)
rights. The copying, redistribution, use or publication by you
of any such matters or any part of the Site is strictly prohibited.
You do not acquire ownership rights to any content, document or
other materials viewed through the Site. The posting of information
or materials on the Site does not constitute a waiver of any right
in such information and materials. Some of the content on the
site is the copyrighted work of third parties.
Service Marks.
" ryanmatthew.co.uk ", "RM", "Rider Technology"
and others are our service marks or registered service marks or
trademarks. Other product and company names mentioned on the site
may be trademarks of their respective owners.
This agreement shall be construed and governed in all respects
in accordance with the laws of England and Wales and any dispute
or differences in relation to this agreement shall be subject
to the exclusive jurisdiction of the English Courts.
Online Shopping terms of use
1-Delivery
* We use both DHL and Royal Mail
* We deliver to UK Mainland only. Other areas must e-mail us for
a quote.
* DHL service will require a signature on delivery.
* DHL Track Services are not available to the public yet.
* Royal Mail service will be 1st Class service.
Delivery Time Scale
DHL Service - 3-4 Working Days
Royal Mail - up to 15 Days
2-Payments
Return Policy
We know that you will be pleased with your purchases from Ryan
Matthew. However, there may be occasions when you will need to
return items to us.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it
to us within
7 working days . If the items are visibly damaged on receipt,
it's best to sign the carrier's delivery note accordingly. Items
should be returned in their original packaging complete with all
documentation. Once received back into our warehouse, we'll issue
a replacement or full refund to you via your original payment
method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days
in which to inform us of the fault . Items should be returned
in their original packaging complete with all accessories and
documentation. Once we have verified the fault, we'll issue a
replacement or full refund to you via your original payment method
and reimburse your reasonable return carriage costs.
We test returned items, and if a returned item is found not to
be faulty by our staff we will return the item to you and you
will be liable for the return carriage.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28
calendar days since receipt, then provided your item is within
its warranty period, you are entitled to a warranty repair. In
some cases, manufacturers provide a specialist full on-site service
and/or telephone help facilities for your convenience which we
recommend you use in order to correct the fault quickly. For business
customers all warranty repairs after 28 days of receipt are referred
directly to the manufacturer ( unless otherwise
stated)
Return of non faulty goods
Please send an e-mail to
to arrange return. There will be a 15% restocking fee for goods
that are not faulty.
Need to return an item?
Pleas send an e-mail to
Company Details.
Ryan Matthew Ltd
Registered Office: Copnill Farm, Ashby Road, Tamworth, Staffs,
B79 0BT
Registration No. : 5232428
Place of Registration: England
V.A.T. Registration No. : 871 5231 31
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